Statement of Intent;
This policy sets out how TherapySouthWest Hypnotherapy uses and protects the information you provide when using our services and accessing this website.
We intend to ensure any data you provide is kept secure, managed respectfully and
only used for the purposes for which it has been provided. We are committed to ensuring that your privacy is protected and adheres to GDPR and data protection law.
This policy will be updated periodically in line with current legislation.
When you contact us via our website, phone or email we will collect your:
Any information you choose to supply regarding the purpose of your enquiry.
How this information is used
We use this information in order to make contact with you to discuss your requirements. This information may be held in a compliant electronic form.
Information recorded if you choose to make an appointment with us
We may ask you for your GP contact details and some basic health information: there are some conditions that are contra indicated for hypnotherapy and sometimes there are circumstance where it may be necessary to contact your GP before commencing therapy. We will inform you of this when you make your appointment should this appear appropriate.
Information collected in the course of your sessions?
We will ask for your contact details the purposes of confirming or rearrange appointments.
We will make a note of information you provide in order that we can plan bespoke therapy sessions and identify/produce scripts which will be used in session and/or which can be sent to you to listen to between sessions.
For the purposes of clarity, we do not receive or retain your bank details.
Given the nature of our work we are required to hold your details for a period of 8 years, after this your information will be securely destroyed.
We will only use the information for the purposes of providing hypnotherapy.
We uphold the common law principles of confidentiality where the duty to keep confidence is measured against the concept of ‘greater good’. If in our opinion as a therapist there is good reason to believe not to disclose would cause danger or serious harm to self, the therapist or others then your GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime or for. The sharing of anonymous case histories with supervisors and peer support groups is not a breach of professional confidentiality.
We may disclose information when legally compelled to do so, in other words, when we believe that the law requires it or for the protection of our legal rights.
We will not contact you for marketing purposes unless you have given us specific consent to do so.
We will not use your information for profiling purposes. We will never sell your data and we will never share it with other companies for marketing purposes.
Where we store your information
We are committed to ensuring that your information is secure. We have in place suitable physical, electronic processes to safeguard and secure information collected online, telephone and in person.
Access to information
You may request in writing details of personal information we hold about you to:
5 Corkscrew Lane, Taunton, TA2 6EB.
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